Refund Policy

Last updated: August 4, 2026

1. Subscriptions

PetPal subscriptions (Pro and Premium) are billed monthly in advance through our Merchant of Record payment provider, Paddle. You can cancel anytime — you keep access until the end of the current billing period, and you won't be charged again.

2. Refunds

Because digital subscription services are consumed immediately, subscriptions are generally non-refundable after the billing period starts. However, if you contact us within 14 days of your first purchase and have not meaningfully used the paid features, we will issue a refund to the original payment method.

3. One-time credits

One-time credit packs are non-refundable once delivered, except where required by applicable law or where the purchase was made in error and reported within 14 days.

4. How to request a refund

Email wuyan9771@gmail.com with your account email and the reason for your request. We typically respond within 3-5 business days. Refunds are processed through Paddle and may take up to 10 business days to appear on your statement.

5. Chargebacks

We encourage you to contact us first before filing a chargeback — we'd rather resolve any issue directly.