Privacy Policy

Last updated: August 4, 2026

1. Overview

This Privacy Policy explains how PetPal collects, uses and protects your information when you use our app and website.

2. Information We Collect

• Account data: email address and sign-in method.
• Pet data: the profiles and photos you upload.
• Usage data: basic, non-identifying information needed to run the service (feature usage, performance).

3. How We Use Information

• To provide and improve the app's care features.
• To process subscriptions and deliver the plans you choose.
• To send service notifications and, where enabled, reminder emails or push notifications.

4. Data Processing

Photos and pet information you upload are stored securely and used only to provide the features you use. We do not sell your data or your pets' data.

5. Payments

Subscriptions are processed by our Merchant of Record payment provider (Paddle). We do not store or process your card details directly. Payment provider's privacy practices apply to payment data.

6. Cookies & Tracking

Our website sets no analytics cookies and performs no cross-site tracking. The app stores only what is needed for you to sign in and use the service.

7. Data Sharing

We do not sell personal data. We share data only with service providers who help us operate (payment provider, push notifications) under confidentiality obligations.

8. Your Rights

Depending on your region, you may have rights to access, correct, delete or export your data. To exercise any right, email wuyan9771@gmail.com.

9. Data Retention

We keep your data while your account is active. You may delete your account and associated data at any time.

10. Children

PetPal is not directed to children under 13, and we do not knowingly collect their data.

11. Changes

We may update this policy. Changes will be posted here with an updated date.

12. Contact

Privacy questions: wuyan9771@gmail.com.